We serve about one thousand of healthcare providers across the nation, including hospitals, urgent care centers, dental offices, medical practices and ambulance services. Our focus is on achieving outstanding recovery rates. One of our main focus is to protect your reputation while we collect payments from patients. We ensure that your patients are treated with respect and dignity, applying only the minimal amount of pressure legally allowed during the collection process. Both clients and patients consistently find our services user-friendly and easy to navigate.
Need a Medical Collection Agency: Contact Us
Our debt recovery methods are strategically designed to expedite debt retrieval while maintaining cost-effectiveness. Kinum is the foremost authority in Debt Collection and is the preferred debt collection agency for the healthcare sector nationwide. We take pride in being the highest-rated Debt Collection Agency on Google, with an impressive rating of 4.87 out of 5 from over 2,000 reviews. We’ve also established a user-friendly Client portal, enabling you to add debtors at your convenience.
Contact us
Kinum’s Four-Step Debt Recovery Process:
STEP 1: Flat Fee Reminders – Connect Phase Step 1
If your practice needs to send additional reminders to your patients but lacks the time, we can handle this for you. We make two calls and send three reminder letters that their bill is due. Patient is not in collections during this phase. These reminders are sent on your behalf, not as a collection agency, for a flat fee averaging $18.00 per case. Your practice keeps 100% of what is collected in this phase.
STEP 2: Flat Fee Collections – Connect Phase Step 2
Demands are sent on the collection agency’s letterhead for a flat fee averaging $18.00 per case. Patient understands that he is in collections now and is way more likely to pay. Your practice keeps 100% of what is collected in this phase. During Step 2, your customer makes payments directly to your office. Five letters are sent to the debtor, one every 10 days.
STEP 3: Intensive Collections – You Keep 60% of Amount Collected – No Upfront Cost
For the small minority who do not pay in Step 2, we transfer these accounts to our intensive collection group. Our friendly agents call daily with the goal of working with your client to pay the debt owed. In this stage, you keep 60% of the amount collected.
STEP 4: Legal/Litigation – 50/50 Split and No Attorney Fees
Kinum performs a complete financial assessment for each debtor. If legal action is recommended, Kinum sends a written request to your office for authorization to proceed. If you agree, Kinum will file a lawsuit representing you in court. Once the financial award is processed, Kinum will pay your practice 50% of the amount awarded.
Unique features of Kinum Medical Collection Agency
- Low-Cost Fixed-Fee Service: Your unused accounts remain active without expiring.
- Standard Contingency Service: We operate on a “no recovery, no fee” basis.
- Legal Collections: Utilizing a national network of attorneys, we efficiently handle legal suits for recovering your dues.
- Compliance: Our services strictly adhere to State and Federal laws, including HIPAA, GLBA and FDCPA.
- Additional Free Services: This includes Credit Bureau Reporting, Bankruptcy Screening, and a Litigious Debtor Check to identify individuals with a history of suing businesses or medical practices like yours.
- Nationwide Licensing: We are licensed across all 50 states and Puerto Rico, ensuring seamless handling of cases even if your patient relocates.
- Bilingual Collections: We offer collection services in both English and Spanish.
- Free Skip Tracing: We provide this service at no extra cost to locate patients who have moved, are hiding, or are otherwise unreachable.
- Top-Notch Accreditation: Our BBB Rating stands at an A+.
- Data Security: Kinum consistently meets SSAE 18 SOC 1 Type 2 data security standards, ensuring your data is always protected.
- Transparent Pricing: We guarantee no hidden fees, no setup fees, and provide an easy-to-use secure client portal.
- Personalized Support: Each client is assigned a dedicated account manager/sales representative, along with a central toll-free support number.
- Flexible Usage: We impose no minimums and offer services on an as-needed basis.
- Athena-health Interface: This is available at no additional cost.
- Bulk Account Submission: Accounts can be submitted one by one or even in bulk using an Excel spreadsheet.
- Online Management: You can access recovery reports, submit payments, and view monthly statements online without needing to call us.
- Proven Track Record: We serve thousands of dental and medical practices, and references are readily available upon request.
Testimonials from Online Reviews:
- “Kinum has been instrumental in improving our debt recovery process. Their team is professional and effective, and the online portal makes managing accounts easy.” – Jane D.
- “We’ve seen a significant increase in our collections since partnering with Kinum. Their flat fee structure is transparent and fair, and we appreciate keeping a high percentage of recovered funds.” – John S.
- “The customer service at Kinum is top-notch. They are always available to answer questions and provide support. Highly recommend them for any business looking to improve their collections.” – Mary W.
- “Kinum’s intensive collections team did an amazing job recovering funds we thought were lost. Their persistent yet respectful approach made a big difference.” – Alex P.