Collection Agency

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Medical Collection Agency for Unpaid Patient Bills

Medical collection agency

We serve over two thousand of healthcare providers across the nation, including hospitals, urgent care centers, dental offices, senior living communities, physicians and ambulance services in all 50 states. Our focus is on achieving outstanding recovery rates.

Need a Medical Collection Agency: Contact Us

Our priority is to protect your reputation while we collect payments from patients. We ensure that your patients are treated with respect and dignity, applying only the minimal amount of pressure legally allowed during the collection process. Both clients and patients consistently find our services user-friendly and easy to navigate.

Our debt recovery methods are strategically designed to expedite debt retrieval while maintaining cost-effectiveness.

We take pride in being the highest-rated Medical Collection Agency on Google, with an impressive rating of 4.87 out of 5 from over 2,200 reviews. We’ve also established a user-friendly client portal, enabling you to add debtors at your convenience.

Start Recovering:

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    Four-Step Debt Recovery Process:

    STEP 1: Flat Fee Reminders – Connect Phase Step 1
    If your practice lacks time for patient reminders, we can help. We make two calls and send three letters on your behalf, not as a collection agency, for a flat fee of $16 per case. Your practice keeps 100% of what is collected.

    STEP 2: Flat Fee Collections – Connect Phase Step 2
    Demands are sent on the collection agency’s own letterhead for a flat fee of $16 per case, making patients more likely to pay. Your practice keeps 100% of collections, and payments are made directly to your office. Five letters are sent, one every 10 days.

    STEP 3: Intensive Collections – You Keep 60% of Amount Collected – No Upfront Cost
    For the small minority who do not pay in Step 2, we transfer these accounts to our intensive collection group. Our friendly agents call persistently with the goal of working with your client to pay the debt owed. In this stage, you keep 60% of the amount collected.

    STEP 4: Legal/Litigation – 50/50 Split and No Attorney Fees
    We conduct a full financial assessment of each debtor. If legal action is needed, we request your authorization to proceed. If approved, we file the lawsuit and pay your practice 50% of the awarded amount.

    Unique features of our Medical Collection Agency

    1. Low-Cost Fixed-Fee Service: Your unused accounts remain active without expiring.
    2. Standard Contingency Service: We operate on a “no recovery, no fee” basis.
    3. Legal Collections: Utilizing a national network of attorneys, we efficiently handle legal suits for recovering your dues.
    4. Compliance: Our services strictly adhere to State and Federal laws, including HIPAA, GLBA and FDCPA.
    5. Additional Free Services: This includes Credit Bureau Reporting, Bankruptcy Screening, and a Litigious Debtor Check to identify individuals with a history of suing businesses or medical practices like yours.
    6. Nationwide Licensing: We are licensed across all 50 states and Puerto Rico, ensuring seamless handling of cases even if your patient relocates.
    7. Bilingual Collections: We offer collection services in both English and Spanish.
    8. Free Skip Tracing: We provide this service at no extra cost to locate patients who have moved, are hiding, or are otherwise unreachable.
    9. Top-Notch Accreditation: Our BBB Rating stands at an A+.
    10. Data Security: We consistently meet SSAE 18 SOC 1 Type 2 data security standards, ensuring your data is always protected.
    11. Transparent Pricing: We guarantee no hidden fees, no setup fees, and provide an easy-to-use secure client portal.
    12. Personalized Support: Each client is assigned a dedicated account manager/sales representative, along with a central toll-free support number.
    13. Flexible Usage: We impose no minimums and offer services on an as-needed basis.
    14. Athena-health Interface: This is available at no additional cost.
    15. Bulk Account Submission: Accounts can be submitted one by one or even in bulk using an Excel spreadsheet.
    16. Online Management: You can access recovery reports, submit payments, and view monthly statements online without needing to call us.
    17. Proven Track Record: We serve thousands of dental and medical practices, and references are readily available upon request.