Remote computer service is the next generation solution in the realm of IT support. Remote access enables computer technicians to service computers from a different location by way of phone, e-mail, Internet or desktop access software. The technician can then perform activities like repair and maintenance without having to visit the site.
Even hardware issues like external devices not functioning can be resolved by remote phone support as often the solution is to check whether all devices are connected properly through the correct ports.
The method has proved to be a success as in most cases the support issues involve changing software configurations and settings, downloading, installation and upgrades all of which can be easily done from afar.
A Multi-purpose tool
Another important aspect of remote computer service is its practical feasibility; tasks from basic troubleshooting to complicated ones like data backup can all be managed by way of remote access. Most computer repair service firms complement their remote access solution (online) with on-site support wherein a technician visits the premises if required.
Remote desktop access service is often looked upon as a novelty as the concept of a technician taking control of the system from a distant location while you are able to watch the proceedings on the desktop is a learning as well as fascinating experience. The feature though requires the technicians to have a vast knowledge base and experience for best results as the support required is across various functionality. Service firms today have personnel specializing in different domains like network support technicians, data management professionals and Operating system experts among others.
Access for All
Remote support is available 24/7 making it an asset for people who work at odd hours; the facility is often tagged along with other features like phone support and data center management, the entire package being referred to as managed services. Managed services are a total package solution offered by computer firms where the service company manages the entire IT needs of another company. The package generally includes network connectivity, the infrastructure required for it, data management which could also include designing of software systems for particular tasks as well as technical support.
Remote service can be availed of by commercial and business ventures as also by individuals depending upon the requirement and the ease of access to support. The service can be utilized as a stand alone support feature in a Pay As You Go Along plan or as part of a customized solution based on a fixed duration subscription fee.
Another aspect of remote computer service is its aid in educating subscribers in basic troubleshooting techniques which enables them to be self reliant for most issues. A good service technician should not only resolve the issue but also inform you about the steps taken to arrive at the solution.
With increasing technology sophistication small and medium businesses now have access to innovation like remote computer service which was earlier affordable only for large scale companies. The solutions have helped the companies in saving time and money to a considerable degree with on the spot solutions and increased efficiency leading to higher productivity.
Remote computer service have helped the companies in saving time and money to a considerable degree with on the spot solutions and increased efficiency leading to higher productivity. Visit WWW.SACATECH.COM for more details.
About Author / Additional Info:
I am computer professional working with Sac Technology since 1997.