Interpersonal personal communication is defined as the communication that occurs between people who have known each other for some time, Interpersonal communication is inescapable, Interpersonal communication is irreversible, Interpersonal personal communication is complicated, Interpersonal communication is contextual, These articles provides information regarding interpersonal communications models and communication model.
Interpersonal communication models :
1. Transactional analysis - It was developed by ERIC BERNE. It refers to a method of analyzing and understanding interpersonal behavior .
COMPLEMENTARY TRANSACTIONS: A transaction is complementary when the stimulus and response pattern from one ego state to other ego state is parallel 1. Adult -adult transaction- the manager in the adult ego states tries to reason out issues , clarifies and inform the employee of issues.
2. Adult- Parent transaction- The manager attempts to use the information he has proceed , the employee in the aren't stage refer to use clinches.
3. Adult-Child stage- Here manager will be away from ego and states the employee in easy manager.
4. Parent-Parent stage - Here the manager forces the employee and ask him to support.
5. Parent-Adult stage - The manager may be frustrates because the employee will not perform as directed and vice-versa.
6. Parent-Child stage - The manager is interacting with parent ego and the employee is acting in child ego.
7. Child-Parent transaction- The manager in the child ego contribute very little to the effectiveness of the management.
8. Child-Adult transaction- In this stage the adult employee will control the manager.
9. Child-Child transaction- the manager interacting in child-child ego state feels that he is not cable of leading the organization and feels liability.
NON -COMPLEMENTARY TRANACTIONS It is called cross transaction. In these transaction the stimulus and the response will won't have parallel transactions it is of two types:
1. Ulterior transaction- Most complex because the communication has double meaning 2.Gallows transactions- inappropriate love and smile.
e.g. A teacher getting amused at the stupid behavior of her favorite student a mother laughing at the fall of child.
2. Johari window - It was developed by Joseph luft and harrington ingham it show four quadrants
(a) Open shelf - Individual is open and shares his feeling, behaviour with other in the organization.
(b) Blind self - Individual who belongs to these quadrant know about others feelings, attitude and behavior ,but they don't know about one selves.
(c) Hidden shelf - Individual who belong to these quadrant know about his feelings, behavior and attitude but others not know about him or her.
(b) The unknown shelf - It refer to the state that neither the individual nor other known about him or her.
3. Exchange theory - This theory based on the reward-cost outcomes of interaction between the people. A person thinks what he will get in return in exchange of interaction with the group member there will be an exchange relationship in terms of reward and cost association in a group it incurs anxiety, frustration, embarrassment or fatigue.
Social exchange theory-
Proposed by Thibault and Kelley these theory says that all human relationships are formed by the use of subjective cost -benefit analysis and comparison of alternatives.
They are four types of communication styles
(1) Assertive communication style:
- Most healthy and effective.
- Express ourselves when our self esteem in intact.
- Gives us confidence to communicate without games and manipulation.
- We work hard to create mutually satisfying solutions.
- Communicates our needs clearly.
- Care about relationship and strive for win-win situation.
- We know about our limits and we refuse others to push.
(2) Aggressive communication:
- It always involve manipulations.
- It include hurt and anger to get the work done
- Want our needs to be meet at right now
(3) Passive communication:
- We won't talk much and even we question less.
- Won't react faulty.
- Disappear and can't be get noticed.
(4) Passive-aggressive communication:
- Avoids direct contact but gets the work done through manipulation.
- Lead by office politics.
About Author / Additional Info:
raghu yadaganti ,asst professor in business communication