I've recommended Dell computers for many years to my friends. As me being in love with the style But my confidence in them was shaken when I got a new laptop in this summer 2010, and I ended up in "Dell Hell". I run my computers pretty hard since I work 10-14 hours/day, seven days a week to bring you out my productivity, so I get a new one every three years or so. This time I decided to switch to a full-time laptop; I gave my desktop to my new assistant and ordered up a new Dell Inspiron laptop.
After finally getting it all set up the way I wanted, all was well for a few days until I came into the office. I pushed the power button to get started and nothing happened. As I expected a screen to show up but actually nothing happened... That was pretty strange to me.
It was the Tuesday before I was to leave the state for 2 weeks. So I though it's not a problem, the one time I needed service and Dell was there for me, and I did pay extra to upgrade my service contract on the laptop.
After spending the requisite hold time and doing everything the tech asked me to do, including taking the computer half-way apart. And then he declared that a technician would have to come out to you to fix it. I told him time was short as I was leaving the state. He assured me the tech would call by afternoon the next day and make an appointment to come out.
I was relieved and I canceled a few appointments so that I could be at home, but by 3:00 or so the next afternoon no one called. I got back on the phone and back into the hold queue. I was finally told there was no way a tech called to help me resolving it. I insisted to talk to a supervisor because I needed to get the thing fixed. The customer service rep promised a supervisor would call back the same day.
The supervisor actually called back that evening. But he just couldn't resolve it. I emphasized that I needed it fixed by the weekend since I was leaving the state on Monday.
The supervisor said that there was this issue with the registry failure. And he assured me to get my computer fixed before I left on my trip, and apologized. *sigh*. After that very shortly Dell retired the model number system I had, even though it was only a few months old.
Because of the same registry issue in all the models, I ended up having to do my overseas travel with my old, slow, backup laptop.
I came back and by that time I was frustrated and irritated to the core. So I promised myself not to go from Dell tech support anymore for any reason. When I was out of state there I got to know from a friend about this company called iYogi who provides tech support for all brand models.
I called them and I took out my frustration on them. This technician calmed me down. And used some tool to get into my computer where he found the problem and took an hour to resolve it. That was probably the best day since the day I was going through this situation.
I learned a lot about tech support and about videos.iyogi.net iYogi from this experience and I don't want it to stop. It was a very good experience using iYogi's tech support. And now I could use my new laptop from Dell Hell without any problems.
About Author / Additional Info:
Thomas jon is an expert author of Tech industry and contributes his valuable thoughts for IT industry readers. He has many published articles on technology and internet. He loves gardening, reading and spending time with his family.