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Main Characteristics of the Superior Telephone Answering Service

BY: Brad Barns | Category: Sales-Marketing | Submitted: 2012-03-12 10:40:29
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Article Summary: "Looking for the best answering service and do not know the main characteristics that make such service outstanding, read this article. It will provide you with the information on the key features of the good answering service..."

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There is innumerable number of answering services on the market today. Business shopping and service overviews will provide extensive results at any time. The websites and promotions that are meant to be helpful for shoppers, to say the truth, very often create confusion among them instead. To have a clear picture of the qualitative answering service, one should ask himself the following questions, "What are the characteristics of the superior service capable to boost any business, either it is big or small?" and "What are the factors that make the service superior, as well as attractive for the customers?" Here are some of the factors that make the qualitative answering service outstanding:

• Multi-lingual operations: Usually, it is the business that performs operations in both English and Spanish that can be called the respected business. It is the well-known fact that the percentage of the Spanish population in the United States is large enough and ignoring this group means losing important business opportunities. Therefore, a good answering service is the one that offers two languages. An exceptional answering service offers many languages with live operators.

• Affordable pricing: An exceptional answering service is not low priced, yet, the most cost effective. Similarly, the most expensive service is not necessarily the best one. If a service is overpriced, it simply does not pay off. In general, an exceptional answering service is of the medium price, having distinguished characteristics.

• Accuracy: Just because customers are well-handled and prices are low doesn't mean that service is exceptional. The most important feature of an answering service is accuracy in recording messages. This is vital to retail businesses and doctor's offices. One may measure the accuracy in the company's performance by checking the Internet reviews of the users or searching for the information about the answering service on-line.

• Customer retention: The rate of the customer retention is the first indicator of quality. An exceptional answering service has a high customer retention rate, which can be understood as customer-oriented service with a good name. Unsurpassed retention rates reveal exceptional services.
As one may notice from the above article, the excellence of any service can be subjective, for it is evaluated based on the individual characteristics. The good answering service may have the features that are shared by the other companies, such as hiring the particular number of the call center operators or obtaining the same technological level and service suite. However, it is the above-mentioned characteristics that help it to excel and become exceptionally good service that is the absolute winner on the market.

About Author / Additional Info:
Brad is an expert of communication services from traditional business answering service to complex call center services. To learn more visit us at

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