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Ivana Lewis 's Articles | Page 1

  
  • Preventing Attrition In BPO Firms    Category: Others

    BPO firms have a very high attrition rate. This reflects poorly on the expenditure sheet of the company as well as on the project deadlines. Call center employers need to figure out a few things before they can build up a stable base of secure and loyal employees. Here are a few reasons why they leave and what can be done to prevent them from doing so.
  • Effective Customer Care Tips For BPO’s    Category: Business and Finance

    Customer care is an important arm of any BPO unit. It involves putting the systems in place to maximize customer satisfaction for your business. It is of prime consideration for any BPO unit as it helps to boost sales and increases profits for the company.




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