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Email etiquette: How to write a good email to your customer.BY: Muhammed Haris | Category: Technology and Computers | Post Date: 2009-07-11
Email etiquette has always been an aspect when writing professional emails. It is followed almost everywhere in the corporate world. Most of the office communication these days happens over the mails. So the language and the selection of words is important. A good email etiquette would influence the customers or clients in a very positive manner.
The person who types the e-mail message should be very careful. He has to ensure that his messages will be conveyed politely, diplomatically and with respect. There should not be any offensive words to hurt or taunt the customers. The perfect etiquette shown by an associate would influence and make customer happy about the service. You should keep the email brief, written in proper English and clearly explaining your message. Always have a good subject line and your signature at the bottom.
It is usually advisable that organizations should conduct a brief 1 hour training on email etiquettes to its employees. The proper training and awareness would ensure that the communication makes customer happy about their organization.
A formal email should have a perfect subject line which depicts as to what the mail is all about. The language used in the mail should be very simple and understandable to the customer. The person who drafts mail should keep it very to the point. He also has to keep it short and sweet. The mails drafted in very complex language to show one's talent and knowledge, would not serve the basic aspect if properly conveying the message. So the factor of simplicity and understanding should be the primary consideration while drafting an email.
Adding the greeting and wishing messages in the beginning of the mail, asking about customer or clients' mood and happiness etc would make customer or clients to get delighted about your overall customer service.
Article Source: http://www.saching.com
About Author / Additional Info: Hi I am Muhammed Haris, working for Hinduja (Formelry HTMT) Global Solutions,Bangalore,INDIA. You may reach me at firstname.lastname@example.org or at +919739094168
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